Trusted Escrow Platform

Safe payments for home extensions, loft conversions, and renovations

Homeowners: Your money stays safe until work is completed on your £5k-£250k project.
Builders: Get guaranteed payment and steady cash flow for every job.

Start Your Project How It Works

Safe payments • Work gets done • Everyone protected

Protection for both sides

Your money sits safely in escrow until the work is done. Homeowners can't refuse to pay for completed work. Builders can't take the money and run. Simple as that.

Secure payments
Regulated platform
Work verified before release
Your funds protected

How we protect your project

Fair for homeowners. Fair for builders. Everyone wins.

For Homeowners

Your extension money stays safe. Whether it's a £20k kitchen or a £150k loft conversion, funds stay locked until you approve each stage. No more paying upfront and hoping for the best. Only release payment when you're happy.

For Builders

Get paid on time, every time. Money's already in escrow - no chasing homeowners for payment. No clients "forgetting" to pay. Complete the work, get your money released instantly. Supports your cash flow so you can grow.

How It Works

Simple milestone payments. Both sides agree when work is complete, then funds are released. If there's a disagreement, our support team helps resolve it. Fair payments for honest work.

The problems we're solving

Real situations that happen every day in home renovations

"

I lost £5,000 to a builder who insisted on payment upfront despite having a written contract. My money wasn't protected and he never returned. I wish I had proper escrow protection before starting the project.

Homeowner scenario Why escrow matters

I finished a £45k extension perfectly to spec, but the client kept pushing back payment for weeks. They disputed the quality just to delay paying what was agreed. I was chasing them for 2 months while my own suppliers were waiting. It nearly broke my business.

Builder scenario Why guaranteed payment matters

Halfway through our loft conversion, we wanted to upgrade the bathroom fixtures. With a traditional contract, changing anything meant weeks of renegotiation. We needed a way to adjust the agreement quickly and keep the project moving.

Flexibility scenario Why adaptable agreements matter

Projects change - your payment protection shouldn't

Want to upgrade your kitchen counters mid-project? Need to scale back on some features? With BillderPay, you can adjust your agreement with your builder as your project evolves. Add new milestones, update budgets, and keep everyone protected. The legal process is simple, transparent, and built right in.

Three simple steps

No legal jargon. No complicated forms. Just safe payments.

1

Set up your renovation

Agree on the work and payment stages for your extension, loft conversion, or renovation. Break your £50k project into safe stages instead of one big risky payment.

2

Money goes into safe keeping

Homeowner pays into escrow - not directly to the builder. Builder knows the money's there. Homeowner knows it can't be taken without work being done. Both sides protected.

3

Work done, money released

Builder and homeowner both agree the stage is complete. Money released instantly. If there's a disagreement, raise a dispute with our support team. Builder gets steady cash flow. Homeowner only pays for work actually completed.

Stop worrying about being ripped off

Protect Your Project

Simple, Transparent Pricing

One pricing model for everyone. No hidden fees.

Pay Per Project

2.5% per project

Paid at each release step • Minimum £250 per project

  • Secure escrow accounts
  • Milestone-based payments
  • Professional contracts
  • Evidence & document uploads
  • Dispute resolution support
  • Unlimited users (builders & homeowners)
  • Real-time project tracking
  • Instant fund releases
Get Started

Frequently Asked Questions

Everything you need to know about protecting your project

Dispute Resolution

What should I do if I have concerns about the work?

Before raising a dispute, always try these steps first:

  1. Communicate directly: Talk to the other party about your concerns. Most issues are simple misunderstandings that can be resolved with clear communication.
  2. Document everything: Take photos, videos, and notes about the issue. Good documentation helps everyone understand the problem.
  3. Review your contract: Check what was agreed in the original contract and construction milestones.
  4. Give them a chance to fix it: Allow reasonable time for the builder to address your concerns.
  5. Use the comment system: Add comments to the project stage explaining your concerns and what you'd like to see resolved.

Only raise a formal dispute if: Direct communication has failed, the issue remains unresolved after giving reasonable time, or there's a serious breach of contract.

How does the dispute resolution process work?

If direct communication doesn't resolve the issue:

  1. Raise a dispute: Either party can raise a formal dispute on any project stage.
  2. Provide evidence: Both parties upload photos, documents, and detailed explanations.
  3. Admin review: Our neutral admin team reviews all evidence and comments from both sides.
  4. Fair resolution: The admin makes a decision based on the contract terms and evidence provided.
  5. Funds released or held: Depending on the outcome, funds are either released to the builder or returned to the homeowner.

Timeline: Most disputes are resolved within 5-7 business days.

What happens to my money during a dispute?

Your funds remain safely held in escrow until the dispute is resolved. Neither party can access the funds until our admin team has reviewed all evidence and made a fair decision based on the contract terms.

What evidence should I provide in a dispute?

  • Photos/Videos: Clear images showing the work or issue
  • Written communication: Emails, texts, or messages between parties
  • Contract documents: Original agreement and any amendments
  • Receipts/Invoices: Proof of materials or work completed
  • Expert opinions: Independent assessments if available
  • Timeline documentation: Dates when work was done or issues occurred

Payment Process

How do milestone payments work?

Projects are broken into stages (e.g., foundation, framing, roofing). The homeowner deposits the full project amount into escrow at the start. As each stage is completed and approved, that stage's payment is released to the builder. This protects both parties and ensures steady cash flow.

What if work isn't completed as agreed?

If the homeowner isn't satisfied with a stage, they can decline approval and add comments explaining why. The builder can then address the issues. If direct resolution fails, either party can raise a dispute for admin review.

Can I get my money back if the builder doesn't start?

Yes. If a builder fails to start work or breaches the contract, you can raise a dispute. Our admin team will review the situation and can authorize returning the escrowed funds to you minus any legitimate expenses incurred.

Getting Started

Who can use BillderPay?

Both homeowners and builders can use BillderPay. Homeowners create projects and invite builders. Builders can accept invitations and manage their ongoing projects. Our platform is designed for home extensions, loft conversions, and renovations typically ranging from £5,000 to £250,000.

Is my money safe in escrow?

Yes. All funds are held in secure, regulated escrow accounts. Money cannot be released without proper authorization through our milestone approval system or admin dispute resolution process.

How long does setup take?

Creating a project takes about 10 minutes. You'll define the project scope, milestones, and payment amounts. Once your builder accepts the invitation and both parties sign the escrow contract, you can deposit funds and start work.

Still have questions?

Contact our support team for help with your specific situation

Contact Support